Courteous Conduct Policy

APPLICABILITY

This policy applies to all library customers and/or persons on library property. Any disruptive behavior as determined by library staff or security personnel will be addressed in the most equitable and appropriate manner according to library policy.

PURPOSE

Library staff are committed to providing a safe and welcoming environment for all library customers. The user guidelines outlined below set expectations for all library users to ensure the safety, cleanliness, comfort, and accessibility of all Durham County Library spaces for all community members.

DEFINITIONS

Harassment: Aggressive pressure or intimidation

Threatening: Having a hostile or deliberately frightening quality or manner

POLICY

Illegal Activities

Illegal activities and behaviors that are violations of state, local, and federal laws are prohibited on library property and at library events. Library customers may not engage in behaviors, actions, or activities that violate any federal, state, or local laws as well as community ordinances and regulations. Weapons of any kind are forbidden on library property.

Personal Behavior and Conduct

All library customers and staff, while on library premises, have the right to enjoy a library experience that is free from threat, harassment, lewd, or disruptive behavior. To ensure this, library customers, while on library premises, must not:

  • Possess or consume alcohol
  • Smoke, including e-cigarettes
  • Wear attire inappropriate for public places
  • Sleep, bathe, or groom
  • Solicit for funds or signatures
  • Panhandle, sell goods, or gamble
  • Make unreasonable and disruptive noise, including speaker usage on electronic devices such as cell phones, computers, laptops, tablets, headphones, etc.
  • Leave bags and other personal belongings unattended
    • Any items left unattended are not the responsibility of the library or library staff.
  • Block access to aisles, doorways, stairways, walkways, elevators, ramps, or computers.
  • Be unshod (not wearing shoes)
  • Use roller skates and skateboards inside the library
  • Bring scooters, bicycles, shopping carts, or other similar objects into the library location.

Service Animals

We do not allow animals of any kind, except service animals and those used in library sponsored programs. According to the ADA, Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. (see: https://www.ada.gov/resources/service-animals-2010-requirements/#service-animals-must-be-under-control)

Food/Beverages

Only beverages in covered containers may be consumed in the library. Food must be eaten outdoors or in designated areas, except as part of a library sponsored program or pre-approved event in a meeting room.

Furniture

Furniture may not be moved without permission from library staff. Heads, legs, and feet must be kept off of tables and chairs.

RESPONSIBILITY

It is the responsibility of all public service staff and facility supervisors to understand this policy fully and to ensure fair and equitable application. It is the responsibility of the Deputy Director and the Assistant Director for Planning and Facilities, with the advice of the Board of Trustees, to interpret, monitor, and recommend updates to this policy. The Library Director is the final authority in regard to enforcing this policy.

ENFORCEMENT

Violators of this policy may be subject to exclusion from library buildings and grounds and may lose library privileges. Violations of law will be referred to local law enforcement when necessary and criminal behavior may be prosecuted under the law.

Effective July 1, 2024